Electronic Arts is seeking a Technical Program Manager for Site Reliability Engineering (SRE) to join their Production Infrastructure & Engineering (PI&E) organization.
The successful candidate will coordinate large-scale engineering programs focused on system reliability, scaling, and automation. They will define and manage programs, roadmaps, milestones, success criteria, resource allocation, and delivery needed for PI&E internal operations.
Responsibilities:
- Increase adoption of SRE best practices such as AI automation to reduce toil, error budgets, SLIs/SLOs.
- Ensure compliance with security, privacy, and regulatory standards in all reliability projects.
- Maintain quarterly roadmaps for SRE projects in collaboration with platform engineering teams, providing clear goals, scenarios, and customer requirements.
- Establish and track metrics for operational performance, partner satisfaction, adoption, and retention to guide prioritization and measure the impact.
- Manage programs that improve platform efficiency, usability, reliability, and deployment practices,including zero-downtime goals.
Qualifications:
- 5+ years of experience in technical program management.
- Previous experience supporting SRE practices.
- Agile Scrum/Kanban proficiency.
- Advanced capability in JIRA and JaaS project management platforms.
- Experience with cloud providers (AWS, GCP, Azure) distributed environments, and cloud computing.
- Networking.
- Compute Services.
- Storage & Database.
- Core Services.
- Security & Compliance.
- DevOps & Automation: Terraform (IAC), CI/CD, AI Automation.
Benefits:
- Certifications: CSM, ITIL, PMP, and SRE Foundation – Supplementary/Elective.
- Hybrid remote/in-office role based in Vancouver, BC.
- EA offers a comprehensive benefits package that supports work-life balance, including medical insurance, mental health support, retirement savings, paid time off, family leave, and free games.
