About the role

Anthropic operates and is building data center campuses around the world, run day to day through operating partners, site vendors, and contracted security services. As Lead for Crisis and Incident Management, you will build the program that removes variance in incident management across sites and vendors.

The first job is definition: working with operating partners, site security vendors, managed-service providers, and internal teams to agree on what counts as a minor escalation versus a major incident of global impact, the severity levels in between, the thresholds that move an event from one level to the next, and who gets told, how fast, and in what format.

The second job is adoption: turning those definitions into playbooks, training, and exercises so that responders at every site and vendor actually respond the right way, and running the after-action reviews that show where they did not.

The third job is measurement: defining the incident metrics, building the reporting, and giving leadership a regular, accurate picture of how response is performing across the fleet.

Key responsibilities

• Build and own the global crisis and incident management program for data center physical security.
• Define incident definition and severity framework with partners.
• Establish cross-functional partner buy-in and governance.
• Turn the framework into playbooks, training, and exercises.
• Define incident metrics and build reporting.
• Hold vendors and managed-service providers to common standards.
• Run major incident management.
• Conduct post-incident reviews and improvements.
• Design and run a 24/7 coverage model.

Minimum qualifications

• Built or substantially rebuilt an incident management or crisis management program.
• Brought partners into agreeing on definitions and procedures.
• Driven adoption of a framework.
• Defined incident metrics and built reporting.
• Knowledge of data centers and physical security.
• Ran major incidents end to end.
• Held vendors or managed services to defined performance standards.
• Can make severity calls quickly.
• Writes clearly under pressure.

Preferred qualification

• Experience designing incident taxonomies, severity models, or escalation frameworks.
• Experience running an incident metrics program at scale.
• Incident command system experience.
• Experience standing up or running a global security operations center.
• Relevant certifications.

The annual compensation range for this role is $290,000-$365,000 USD.