FUCHS is seeking a Customer Order Management Representative to join their team. As a Customer Service Rep, you will be at the forefront of the order-to-cash process, ensuring everything runs smoothly and efficiently. This fast-paced role is perfect for someone who thrives on agility and excellent time management.
Responsibilities include:
- Receiving and processing sales orders to ensure timely and complete delivery
- Assisting in creating and maintaining new customer accounts
- Managing customer master data and handling pricing administration
- Addressing pricing variances with customers and the sales team
- Building and maintaining strong relationships with the Canadian sales teams
- Processing return authorizations and credit requests
The ideal candidate will have:
- Post-secondary education or equivalent work experience
- 3+ years in B2B customer service (preferably in an industrial/manufacturing environment)
- Strong written and verbal English and French communication required
- Microsoft Excel experience
- ERP experience (SAP preferred)
- Exceptional communication and problem-solving skills, a proactive attitude, and the ability to thrive under pressure
- Experience with 3rd party customer portals, Ariba is a plus
- Ability to work flexible hours between a 7:30 am – 7:30 pm (ET) / 6:30 am – 4:30 pm (PT) timeframe
FUCHS offers a competitive salary ranging from $26.00 to $28.00 per hour, depending on experience and qualifications. The company also provides a comprehensive suite of benefits, which can be found at https://fuchs.com/ca/en/benefits.
