The Coordinator, Ticket Operations provides essential day-to-day operational support to the Ticket Operations leadership team and staff, ensuring efficient execution of ticketing processes, customer service initiatives, fulfillment needs, and special projects.
Responsibilities:
- Support Ticket Operations leadership and staff with daily functions, fulfillment needs, and special projects.
- Identify opportunities to improve, streamline, and simplify ticket operations processes.
- Assist with product training for the Consumer Services team and Sales Academy.
- Provide support for special projects such as venue reseating initiatives, declined payment plans, and other department-wide operational projects.
- Audit event builds, ticket system updates, pricing changes, and financial controls on a daily basis.
- Maintain ticket system price code management, including adding new ticket products or offers, updating pricing and package details, and setting access permissions for users and agencies.
- Oversee inventory management across all events, including daily ticket allocation reviews.
- Manage and process all Corporate and Complimentary ticket accounts.
- Oversee Ticketmaster Account Manager processes and account setup.
- Monitor and respond to inquiries in the designated ticket operations inbox in a timely manner.
- Ensure quality control of the online ticket-buying experience by identifying and correcting broken links, reviewing purchase flows for accuracy, and partnering with Marketing to maintain current offers and messaging.
- Support all event weekend ticket operations needs, including event staffing coordination, ticket issue resolution and customer service, daily sales reconciliation, and final event reporting.
- Where applicable, assist with hiring, scheduling, and supervision of temporary event staff.
- Assist in the development and implementation of operational efficiencies within Ticket Operations.
- Additional duties as assigned.
Work Schedule: This position requires flexibility to support race weekends, special events, and business needs. Evening, weekend, and holiday work is required, along with occasional travel as needed.
Qualifications:
- High school diploma or GED required; equivalent combination of education and experience considered.
- Experience with ticketing software such as Ticketmaster preferred.
- Valid driver’s license in good standing with a clean driving record.
- Previous box office, ticketing, or live event operations experience preferred.
- Strong project management skills with the ability to move initiatives from concept through execution.
- Proficiency in Microsoft Office, particularly Microsoft Excel.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to prioritise multiple deadlines.
- Self-motivated with the ability to work independently and with minimal supervision.
- Familiarity with the sport of NASCAR is a plus.
