We are seeking a highly skilled Power Generation Field Service Technician – Level III to join our team. As a technical specialist and primary customer support contact, you will diagnose and execute complex repairs to generators and components at the customer's site.
Key Responsibilities:
- Establish and maintain productive customer relations, ensuring prompt and efficient attention to customer needs
- Apply specialized tools and follow documented procedures to diagnose and complete complex repairs at customer sites
- Perform preventative maintenance activities according to documented schedules and standards on power generation products in the field
- Escalate unresolved issues to product specialists or supervisors
- Coach and develop technicians and apprentices, transferring knowledge and experience to others
- Complete required documentation, such as service worksheets, timesheets, and warranty claims
- Maintain service vehicles and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health, Safety, and Environmental policies, procedures, and legislation
Requirements:
- Technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site
- Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field
- Escalates unresolved issues to product specialists / Supervisor
- Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
- Completes training in line with skill and business requirements
- Maintains service vehicle and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Salary: $65,600 – $98,400 per year
