This is a launchpad role for recent graduates who want to lead people and operations from day one. You'll join the team at our established Phillipsburg fulfillment center , stepping into a people-leader role on the operating floor, managing a team and a process, and building the foundation of a career in operations leadership.

You will:

• Coach, manage, and develop a team of 30–100 with training and support from your site leadership as you ramp up.
• Communicate policies to your team and act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.
• Create, manage, and support recognition programs across your department.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Own performance reporting for your areas of responsibility within the FC, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Hold yourself and your team to clear SLA expectations, providing concise verbal and written reports of performance and action plans when needed.
• Facilitate troubleshooting with cross-functional partners on fulfillment-related problems.
• Serve as an escalation point to help mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy, helping identify root causes and resolve them.
• Review defect rates to identify trends and surface opportunities to improve operations.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with our Growth and Engineering teams.

You should have:

• A bachelor's degree completed within the last 12 months, or expected within the next few months.
• Demonstrated leadership experience , this can come from campus organizations, athletics, ROTC/military, student government, internships, or part-time or summer jobs.
• Strong problem-solving skills and comfort learning new processes quickly in a fast-paced environment.
• Strong computer literacy, including comfort with Google Sheets/Excel.
• Clear, confident written and verbal communication skills.
• A collaborative, personable approach with a strong affinity for working cross-functionally.
• Great attention to detail and an appreciation for the complexity behind consistent day-to-day operations.
• Willingness and ability to work any permanent shift, which may include overnights, holidays, and weekend overlap.