Electronic Arts is seeking a Technical Program Manager for Site Reliability Engineering (SRE) to join their Production Infrastructure & Engineering (PI&E) organization.

The successful candidate will coordinate large-scale engineering programs focused on system reliability, scaling, and automation. They will define and manage programs, roadmaps, milestones, success criteria, resource allocation, and delivery needed for PI&E internal operations.

Responsibilities:

• Increase adoption of SRE best practices such as AI automation to reduce toil, error budgets, SLIs/SLOs.
• Ensure compliance with security, privacy, and regulatory standards in all reliability projects.
• Maintain quarterly roadmaps for SRE projects in collaboration with platform engineering teams, providing clear goals, scenarios, and customer requirements.
• Establish and track metrics for operational performance, partner satisfaction, adoption, and retention to guide prioritization and measure the impact.
• Manage programs that improve platform efficiency, usability, reliability, and deployment practices,including zero-downtime goals.

Qualifications:

• 5+ years of experience in technical program management.
• Previous experience supporting SRE practices.
• Agile Scrum/Kanban proficiency.
• Advanced capability in JIRA and JaaS project management platforms.
• Experience with cloud providers (AWS, GCP, Azure) distributed environments, and cloud computing.
• Networking.
• Compute Services.
• Storage & Database.
• Core Services.
• Security & Compliance.
• DevOps & Automation: Terraform (IAC), CI/CD, AI Automation.

Benefits:

• Certifications: CSM, ITIL, PMP, and SRE Foundation – Supplementary/Elective.
• Hybrid remote/in-office role based in Vancouver, BC.
• EA offers a comprehensive benefits package that supports work-life balance, including medical insurance, mental health support, retirement savings, paid time off, family leave, and free games.