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We are seeking an experienced technical leader to join as Manager, Applied AI Engineering (Codex), leading a team of Applied AI Engineers responsible for driving successful Codex adoption across strategic customers.

The Applied AI Engineering team is responsible for helping customers turn frontier AI capabilities into real products, workflows, and business impact.

Responsibilities

  • Lead, hire, and mentor a high-performing team of Applied AI Engineers supporting Codex customers across strategic accounts.
  • Own the operating model and technical engagement strategy for Codex Applied AI Engineering, helping customers move from initial exploration to meaningful, scaled adoption.
  • Guide teams in designing and implementing AI-enhanced development workflows, agentic systems, automations, evaluations, and scalable application architectures.
  • Act as the senior technical escalation point and thought partner for complex customer implementations and engineering challenges.
  • Partner with Sales, Product, Research, and Engineering teams to align customer outcomes with product direction and roadmap priorities.
  • Establish repeatable technical patterns, playbooks, reference architectures, and best practices that enable broader adoption of AI-powered software development.
  • Coach Applied AI Engineers to operate as trusted technical partners to engineering leaders, executives, and highly technical customer teams.
  • Synthesize insights from customer engagements and translate them into actionable feedback for Product, Research, and Engineering.
  • Develop a deep understanding of how customers are using Codex, where they encounter friction, and where new technical approaches or product capabilities could unlock greater impact.
  • Champion safe, reliable, and effective adoption of AI-powered development workflows across industries.

Requirements

  • Have 8+ years of experience in deeply technical, customer-facing roles such as applied engineering, solutions architecture, deployment engineering, technical consulting, or similar roles.
  • Have 2+ years of experience leading technical teams, including hiring, mentoring, and developing engineers.
  • Have experience building or deploying generative AI, developer platforms, agentic systems, or cloud-based software solutions in production environments.
  • Possess strong hands-on software engineering experience and fluency with programming languages such as Python or JavaScript.
  • Understand modern software development lifecycles and have strong intuition for how AI and coding agents can change how software is designed, built, tested, and maintained.
  • Can work directly with customer engineering teams to understand ambiguous problems, develop technical approaches, and turn ideas into working solutions.
  • Are an effective communicator who can translate complex technical and business topics for both engineering teams and executive stakeholders.
  • Thrive in ambiguous, fast-moving environments and enjoy building new operating models, technical patterns, and teams from first principles.
  • Demonstrate strong ownership, humility, technical judgment, and a commitment to helping both customers and teammates succeed.
  • Are personally committed to fostering the safe and beneficial development of AI.

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend to fuel your professional growth
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

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