As an IT Support Admin, you'll play a key role in ensuring our technology runs smoothly and efficiently, and you'll be the go-to person for troubleshooting and resolving everyday tech issues that support our team's productivity.
Responsibilities
- Respond to technical support requests from team members and diagnose hardware and software issues. Provide timely solutions and assist in training users on new technologies and tools. Document all support inquiries and resolutions, manage the office network and peripherals, and collaborate with vendors for hardware procurement.
- Monitor system performance and address potential issues promptly. Analyze system logs to detect errors and irregularities. Document any configuration changes and maintain an inventory of hardware components and software licenses.
- Identify and resolve network connectivity issues promptly. Configure and test network devices while performing regular assessments of network performance. Implement and manage security protocols to protect the network, and collaborate with external vendors to enhance network capabilities.
- Assist users in troubleshooting software issues and provide guidance on best practices for effective software usage. Facilitate onboarding by educating new team members on IT tools and communicate important updates regarding technology systems. Gather user feedback to enhance IT services and support processes.
Requirements
- Associate degree in Information Technology or related field
- 2+ years with technical support roles
- 1+ years with network configuration and administration
- 2+ years with troubleshooting hardware and software
- Experience with hardware troubleshooting and repair
- Proficiency in operating systems, including Windows and macOS
- Familiarity with network configuration and management tools
- Knowledge of security protocols and firewall management
- Experience with inventory management for hardware and software
- Ability to analyze system logs for performance issues
- Hands-on experience with common office peripherals (printers, scanners, etc.)
- Experience with documentation and user training for software tools
- Proficiency in using ticketing systems for technical support requests.
Benefits
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact – We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
