As a Sr. Payroll Analyst at Dialpad, you'll own end-to-end US and international payroll processing, reconciliations, and GL accounting. You'll partner closely with third-party vendors, People Operations, Finance, and Treasury to streamline cross-functional payroll workflows and resolve complex issues.

Responsibilities:

• Process, prepare, and reconcile US and international payroll, including variable compensation, off-cycle payroll, terminations, and ad-hoc payments as needed.
• Work with third-party vendors (e.g., Workday, Crowe) to create payroll cases and process off-cycle adjustments as necessary.
• Process benefits contributions (e.g., HSA, DSA, FSA, commuter), monitor for changes, and reconcile data to ensure benefits statements align with payroll deductions.
• Monitor Time & Attendance timesheets and processing for non-exempt employees, ensuring accuracy and policy compliance for US, Canada, UK, and Switzerland employees.
• Assist with other international payrolls as needed.
• Prepare and record payroll-related journal entries to the general ledger, ensuring accurate departmental coding and period-end accruals.
• Perform monthly reconciliations of payroll-related GL accounts, identifying and resolving any variances between the payroll system and the financial records.
• Register new State/SUI/Local payroll tax and enter new tax jurisdictions into payroll systems.
• Assist with external audits (e.g., year-end financial audit, 401(k), workers’ compensation) by providing supporting records and documentation.
• Assist with year-end W-2 reconciliation and reporting.
• Keep informed of federal, state, and local compensation laws and regulations to ensure company compliance.
• Directly assist employees and managers with payroll-related education, questions, or issues.
• Resolve payroll issues independently through research, analysis, knowledge of best practices, and proposal of reasonable solutions.
• Support system integrations between the People and payroll systems to ensure accurate and complete data.
• Partner with People Operations, Finance, Treasury, and other departments on ongoing process improvements.
• Maintain organized and detailed payroll records, ensuring all payroll data and changes are accurately and completely reflected in the payroll system.

Requirements:

• 6+ years of direct payroll experience processing US multi-state and Canadian payroll.
• HRIS experience required, with Workday preferred.
• Experience with accounting, tax, and finance concepts relating to payroll.
• Proficiency with MS Excel (pivot tables, VLOOKUPs), MS Word, and Google Sheets.
• Strong communication and interpersonal skills, including the ability to work with internal and external parties while maintaining a high level of customer service.
• Strong organizational, analytical, and problem-solving skills with the ability to handle workload fluctuations and multiple requests.
• Ability to work independently and as part of a larger team in a fast-paced, dynamic, multi-priority environment while maintaining firm deadlines.
• Knowledge and mindset for automation and process improvements for scalability.
• NetSuite experience preferred.
• Experience with stock-payroll transactions preferred.

Benefits:

• Competitive salary, comprehensive benefits, and real opportunities for growth
• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact