We are currently seeking an experienced professional to join our team in the role of Voice Design Engineer. You will support the modernisation of our end-to-end technology estate to enable a more customer-centric and competitive proposition, while improving efficiency and operational resilience.
A key focus will be contributing to the delivery of a new telephony capability built on a modern, end-to-end technology stack that enables a world-class colleague experience.
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In this role you will:
- Support the selection of technology products by evaluating vendor options and articulating associated risks and impacts on the enterprise environment
- Define end-to-end product and feature designs aligned with the International Wealth and Personal Banking technology strategy and the future-state architecture roadmap
- Translate business analyst requirements into effective solution designs that meet customer needs and business outcomes
- Collaborate with stakeholders, platform, and enterprise architects to inform and refine solution designs
- Ensure cost-effective solution designs are maintained through agile development, managing design activity backlogs
- Proactively manage risks and issues related to enterprise architecture impacts, integrating non-functional requirements into designs
To be successful in this role you should meet the following requirements:
- Demonstrated experience and in-depth knowledge of Genesys customer experience solutions, including implementation, configuration, and optimisation to enhance customer interactions and satisfaction
- Technical expertise in cloud services, API and integration, telecoms, and digital domains
- Ability to influence and champion new ideas and technical direction, collaborating effectively with business and engineering teams
- Excellent communication skills, adaptable to various audiences, and responsible for significant architectural decisions
- Understanding of business functional domains, infrastructure design, and integration concepts, with stakeholder management from developers to executive levels.
- Proven delivery experience with strong analytical and problem-solving skills
