Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets.

As a Fraud Operations Associate, you will be working with some of the industry’s brightest minds to manage the operations aspects of fraud.

Responsibilities

Case Management:
Own and work associate level queues that are assigned to the Fraud Operations team
Develop and implement scalable operational processes for fraud management
Make risk-based, subjective decisions on high-value/risk transactions & account offboardings
Achieve company-level goals around financial fraud losses

Case Escalations & Incident Handling:
Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love
Participate and help in streamlining fraud operational workflows around transaction review and account investigations
Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps

Project & Roadmap Ownership:
Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy
Able to use AI tools to elevate & enhance queues and projects
Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.

Requirements

3+ years of experience in a fraud, risk or related operations role
1+ year of experience leading projects or workstreams end to end
Demonstrated ability to use data to investigate issues, spot trends, and support decisions
Strong verbal and written communication skills, including with cross-functional partners
Excellent interpersonal, analytical, and problem-solving skills with the ability to manage competing priorities
Ability to collaborate and work with a team on projects and process improvements.

Bonus points

Compensation

The expected salary range for this role is $76,800-$96,000 CAD.

Sign in

Create an account