Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Join Princess Cruises and lead guest service excellence across the fleet. We are seeking a dynamic and experienced hospitality professional for the role of Corporate Guest Services Manager.
Key responsibilities include:
- Guest Experience Leadership: Support and mentor Guest Services Directors and Rooms Division Managers to drive guest satisfaction and team engagement. Oversee the full spectrum of Guest Services operations, including service delivery, issue resolution, suite experience, public area standards, laundry, and stateroom services. Ensure flawless execution of programs such as Captain’s Circle, weddings, vow renewals, and embarkation/disembarkation.
- Operational Excellence: Monitor performance using the Hotel Operations Dashboard and quality assurance tools. Conduct ship visits to assess compliance, gather feedback, and identify improvement opportunities. Optimize use of MedallionClass tools and digital platforms to enhance personalization and efficiency.
- Team Development: Foster a culture of accountability, continuous learning, and performance excellence. Identify and develop future leaders through coaching, training, and succession planning. Communicate updates, business strategies, and expectations in a clear and motivating manner.
- Financial Oversight: Support budget planning and monitor expenditures across Guest Services and Rooms Division functions. Identify cost-efficient solutions that maintain or improve service delivery.
- Safety & Compliance: Ensure all team members adhere to HESS, public health, and company safety standards. Work with onboard leadership to proactively manage audit readiness and outbreak response. Serve as a liaison with regulatory authorities and ensure professional representation at all times.
As an employee of Princess Cruises, you’ll enjoy a unique opportunity to travel the world while working in a dynamic and rewarding environment. Your compensation includes a competitive salary, and throughout your contract, you’ll be provided with complimentary single accommodation and meals, allowing you to focus on your work and enjoy life at sea without additional living expenses. Princess Cruises is committed to your professional growth, offering continuous training and well-defined pathways for career advancement. You’ll also benefit from access to onboard medical care, ensuring your health and wellness are supported while at sea. Working as part of a multicultural team, you’ll build meaningful global relationships in a supportive and inclusive environment.
