Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology.
We are seeking a highly skilled, mission-driven, highly organized, detail-oriented, and responsive Program Manager to provide critical tactical support and operational oversight for our strategic defense clients, driving the adoption, expansion, and long-term success of Anduril's cutting-edge Rocket Motor Systems.
Responsibilities
- Strategic Client Engagement:
- Serve as the lead point of contact for key defense accounts focused on Rocket Motor Systems, establishing and nurturing strong, enduring relationships with military leadership, program offices, and operational end-users.
- Develop a deep understanding of client mission objectives, operational environments, and strategic priorities to proactively identify and position Anduril's Rocket Motor Systems.
- Navigate complex government procurement processes, contracting mechanisms, and funding cycles to ensure successful program execution and growth.
- Champion client needs internally, collaborating closely with Anduril's Engineering, Product, and Integration teams to inform product roadmap and ensure timely, high-quality solution delivery.
- Daily Client Operations & Support:
- Serve as the primary point of contact for assigned clients, managing day-to-day communications, operational requests, and urgent support needs related to Rocket Motor systems.
- Address client inquiries promptly and effectively, providing direct solutions or coordinating with internal technical support, engineering, and logistics teams for rapid resolution of issues.
- Track and document all client interactions, support tickets, and operational feedback in the CRM system.
- Ensure clients receive timely updates on product enhancements, revisions, and relevant technical documentation.
- Solution Adoption & Growth:
- Drive the successful adoption and integration of Anduril's Rocket Motor systems into client operations, demonstrating clear mission value and operational superiority.
- Identify and cultivate opportunities for expansion within existing accounts, including upselling new features, capabilities, cross-selling adjacent Anduril technologies, and securing follow-on contracts.
- Develop comprehensive account plans, sales strategies, and proposals that align with client requirements and Anduril's strategic objectives.
- Conduct compelling technical demonstrations, presentations, and product briefings to diverse audiences.
- Tactical Execution & Deliverables:
- Coordinate the scheduling and logistics for product demonstrations, training sessions, and field support visits with clients and internal teams.
- Monitor the operational status and usage data of deployed Rocket Motor systems, proactively identifying potential issues or areas for improvement in coordination with technical teams.
- Process and track client orders for system upgrades, spare parts, consumables, and additional training modules.
- Facilitate contract renewals by ensuring all terms and conditions of current agreements are met and documented.
- Prepare and deliver routine operational status reports, usage metrics, and support summaries to clients and internal stakeholders.
- Internal Coordination & Problem Solving:
- Act as the liaison between client operational teams and Anduril's internal engineering, product, and field support teams to ensure client requirements are accurately relayed and understood for immediate action.
- Troubleshoot basic technical issues on-site or remotely, escalating complex problems to the appropriate technical experts.
- Support the integration and qualification and testing of new Rocket Motor system by coordinating client access and feedback.
- Assist in identifying and documenting client needs for future product features based on immediate operational feedback.
- Performance & Reporting:
- Forecast and track key account metrics, including revenue targets, program milestones, and operational deployment success.
- Provide regular, insightful reports to internal leadership on account status, strategic opportunities, competitive landscape, and challenges.
- Manage contract negotiations, ensuring favorable terms that support long-term partnerships and Anduril's business goals.
- Domain Expertise & Market Intelligence:
- Maintain an expert-level understanding of Anduril's Rocket Motor system portfolio, including technical specifications, operational advantages, and future development pathways.
- Stay abreast of industry trends in rocket motor systems, applications and defense technologies, as well as evolving national security threats and doctrine.
- Gather and synthesize client feedback and market intelligence to contribute to Anduril's product development and competitive strategy.
Requirements
- Education & Experience:
- Bachelor's degree in a technical field, Business Administration, or a related discipline.
- 8-10+ years of progressive experience in program/project management, sales, or business development within the defense, aerospace, or government contracting sector.
- Experience with military operations, rocket motor systems, missile, ballistics, or complex technical product support is highly preferred.
- Active Secret or Top Secret security clearance, or the ability to obtain and maintain one, is required.
Benefits
- Competitive salary: $126,000-$191,000 USD
- Highly competitive equity grants
- Top-tier benefits for full-time employees
