Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI.
Okta secures AI by building the trusted, neutral infrastructure that enables organisations to safely embrace this new era.
The Customer First Team is a group of Identity and Access Management experts who help customers maximise their Okta IAM platform investment.
Role Summary
The Business Analyst (BA) is a central figure on the Okta Professional Services team. Your mission is to serve as the bridge between customer business objectives and technical implementation, driving high-impact outcomes for Okta Identity and Access Management (IAM) deployments.
Key Responsibilities
- Facilitate stakeholder workshops and brainstorming sessions to uncover requirements and map current-state IAM processes.
- Translate business needs into detailed functional and non-functional requirements.
- Own the requirements traceability matrix to ensure alignment between business goals and technical outcomes.
- Partner with technical architects and consultants to translate requirements into actionable technical specifications.
- Execute change management plans and create user training documentation.
What You’ll Bring to the Role
- 5+ years in consulting, analysis, and enterprise project/programme delivery.
- Demonstrated understanding of IAM principles and best practices.
- Proven ability to evaluate system feasibility and provide data-backed recommendations.
- Excellent communication and influencing skills.
- Meticulous attention to detail and organisational discipline.
Benefits
Okta offers equity, bonus, and benefits, including health, dental, and vision insurance, 401(k), flexible spending account, and paid leave.
