Responsible for their assigned ship's onboard Housekeeping Operation in addition to overall cleanliness and hotel condition to include both front and back of house areas, as designated.

Key Responsibilities:

• Consistently achieve guest satisfaction metrics by meeting or exceeding corporate established targets.
• Manage Housekeeping team member satisfaction, setting and achieving measurable goals related to team member engagement, well-being and development.
• Effectively manage the Housekeeping Department's budget, maximizing guest and team member satisfaction while working within established cost budgets.
• Ensure the department meets any Housekeeping specific revenue targets as established.
• Facilitate training for all Housekeeping areas, as per Corporate Housekeeping and ensure implementation, training and records are kept.
• Maintain guest staterooms and suites in good condition, meeting HAL standards and directives.
• Ensure all Housekeeping-assigned front and back of house areas are maintained in good condition, in conjunction with other departments.
• Oversee Laundry areas (Main Laundry & Self-Service Launderettes) to ensure they are maintained in good operating condition, per HAL standards and directives.
• Oversee Tailor shop productivity and service to ensure quality and controls meet HAL standards and directives with set budgets.
• Ensure all team member areas are maintained in good condition and provide related service.
• Ensure compliance with Public Health regulations and provide guidance and monitoring towards meeting these sanitary standards.
• Chair and disseminate information during daily Housekeeping meetings.
• Handle all guest issues and service recovery efforts in a professional manner.
• Maintain Housekeeping departmental tangible assets (equipment, supplies).
• Monitor overtime and approve as needed and provide labor justifications.
• Provide guidance, coaching and discipline as needed.
• Provide input as related to Housekeeping capital equipment requirements.
• Approve weekly Housekeeping, Laundry and Tailor Shop general supplies requisition.
• Approve tailor shop issue and uniforms production.
• Provide Tailor Shop 30-day purchase ('X' report) and 60-day purchase ('L' report) requisitions.
• Responsible for all reporting requirements as designated by Corporate Housekeeping, including but not limited to Laundry, Equipment, Linen Inventory, etc.
• Prepare Handover Report for embarking Executive Housekeeper as per corporate guidelines and provide upon embarkation.
• Conduct weekly walks of Team Member Cabins with Captain and Hotel General Manager.
• Conduct weekly walks of Public Room Areas and Guest Staterooms with Hotel General Manager.
• Represent the Housekeeping department in all meetings in which attendance is required.
• Conduct and/or approve monthly evaluations of all Housekeeping department management and direct reports.
• Approve monthly evaluations of all Housekeeping team members.
• Responsible and accountable for special projects or assignments presented by the Hotel General Manager.
• Responsible and accountable for special projects or assignments presented by Corporate Housekeeping.
• Maintain effective and productive working relationships with staff, peers, managers and officers.
• Follow and adhere to all health and safety procedures, training and requirements.
• Comply with company policy regarding waste separation and environmental compliance.
• Conduct regular training with all departmental team members on food waste separation and environmental compliance as per Global HESS policies.
• Champion the use of the Navigator App experience tools to drive greater onboard revenue and guest satisfaction performance.
• Lead by example in matters of professionalism, ethics, responsibility, integrity, ownership, engagement and personal presentation.